The business environment today can be characterized by persistent and sometimes aggressive global competition, accelerated go-to-market cycles, rapid rollout of information, and a business environment that continues to get more complicated. Meeting these new market drivers requires an exceptionally nimble and flexible communications solution which explains why business leaders have turned to Unified Communications in great numbers. And, because Unified Communications is scalable, both large enterprise and SMBs are benefiting from the communications productivity and efficiency of this communications platform. Unified Communications (UC) enables the telecommuter and travelers in-transit to enjoy the same communications functionality as colleagues sitting at their desktops in terms of both access and visibility. This “just as good as being there” distributed communications environment speeds up collaborative business conferences and therefore the decision making process.
Unified Communications gracefully integrates communication technologies such as IP Telephony, unified messaging, instant messaging, presence, social networking, data & video conferencing and a host of other features into one cohesive solution that promotes connectedness throughout the company. At the heart of UC is IP Telephony (IPT) which has rapidly been replacing the legacy TDM switch. Technologies and tools are seamlessly integrated offering organizations rich communication features and performance across the enterprise.
- Voice
- Video
- Contact Center
- Webex
- Instant Messaging
- Real Time Communications
- IP Session Recording
- Enterprise Operations Monitor
Clapback has developed a deep understanding of Cisco Unified Communications and how to design, implement and manage it. Solutions providers and end user organizations that partner with us for our professional services or our remote support services have the peace of mind in knowing that their customers are in good hands with our professional staff of experienced engineers. We offer all levels of support such as Level 1 help desk support up through certified Level 3 subject matter experts. For managed services customers, our SLAs can be structured to cover just cover the dark ours and weekends or to fully co-manage all support for a customer account.
As a Gold Partner with Oracle Enterprise Communications, Clapback is available to design and implement revenue protection and growth solutions such as Real Time Communications, IP Session Recording and Enterprise Operations Monitor. These tools are invaluable in support of rich and multimedia communications between your enterprise professionals and end user customers, matters of compliance and rapid IP/SIP problem identification, isolation and correction. These all become especially compelling drivers for service and operations focused organizations that place a high value on customer satisfaction “in the moment,” where high value users are in immediate need of skilled assistance. Swift and contextual support that aligns to customer preferences provides the level of stickiness required that reduces churn and drives revenue retention. At Clapback we like to say that communication problems are inevitable but customer exposure to those problems are optional.