Supporting our customers with best of breed technical support is at the heart of what Clapback is about. Structured to deliver expert technical support for advanced technologies in voice, data and video applications, our engineers are fully capable of supporting all facets of proposed or existing solutions from planning & deployment to managed services support after cutover. Our professional services can be as large or as small as the customer need is for augmenting their workforce requirements. Clapback has experienced professional services and managed services teams supporting both SMB and Enterprise markets.

Managed Services

Consider making use of Clapback wide range of diagnostic, problem resolution and network management experience in support of your managed services practice. Our managed services support solutions can be structured to support your most critical IT infrastructure solutions such as Data Centers, Unified Communications, Virtualization, VoIP, Collaboration and Security. We are equipped to deliver 8X5, weekend coverage or 24X7 proactive monitoring support to your clients systems and solutions.

Professional Services

Clapback offers professional services drawing from our staff of seasoned engineers with a wide array of industry certifications. Our services may be used to provide planning or cutover support, integration, remote systems configuration and on-site deployment support. Many of our solutions provider partners have utilized Clapback engineers to assist with large solutions rollouts. This is especially beneficial when the project is particularly large or where several simultaneous projects are being implemented by one of our solutions provider partners. Key areas we provide engineering augmentation for are Unified Communications, Data Center applications and IP Telephony.